Effective Negotiation and Conflict Resolution Skills
Effective Negotiation and Conflict Resolution Skills
$3500.00
Day One: Introduction to Negotiation and Dispute Resolution
Objectives:
Understanding the concept of negotiation and its areas of application.
Distinguishing between negotiation as a daily skill and a professional tool.
Identifying the types of conflicts and how they arise.
The interviewer:
Definition of negotiation and its importance.
Basic negotiation principles.
Causes and types of conflicts.
Conflict lifecycle.
Learning method:
Presentations.
Open discussion sessions.
Day Two: Basic Negotiation Skills
Objectives:
Acquiring the essential skills for effective negotiation.
Developing the ability to understand the needs of different parties.
The interviewer:
Negotiation elements: the objective, the parties, and the outcomes.
Active listening skills and building trust.
Analysis and identification of the parties' needs.
Learning method:
Practical exercises.
Simulation of real situations.
Day Three: Advanced Negotiation Strategies
Objectives:
Learn advanced negotiation techniques to achieve mutual gains.
Managing conflicts effectively during negotiations.
The interviewer:
"Win-Win" strategies.
Dealing with difficult situations.
Time management during negotiations.
Learning method:
Case studies.
Group workshops.
Day Four: Dispute Resolution
Objectives:
Identifying different conflict resolution methods.
Learn mediation and arbitration skills.
The interviewer:
Methods of dispute resolution (negotiation, mediation, arbitration).
Managing emotions and stress during conflict.
Drafting the final agreements.
Learning method:
Practical training in mediation.
Discussion about real-life examples.
Day Five: Practical Application and Evaluation
Objectives:
Applying all the acquired skills and strategies.
Performance evaluation and future development.
The interviewer:
Comprehensive negotiation session simulations.
Performance evaluation and feedback provision.
Setting individual development plans for the participants.
Learning method:
Intensive simulation activities.
Final evaluation session with practical recommendations.
Target groups:
Those working in the field of human resource management.
Managers and team leaders.
Specialists in dispute resolution and arbitration.
Entrepreneurs and business owners.
Anyone who wants to improve their personal and professional negotiation skills.
General learning method:
A mix of theoretical presentations and practical activities.
Study of practical cases from reality.
Group activities to apply the acquired strategies.
Simulation of negotiation scenarios for practical training.
