Future Office Management and Secretarial Work with Total Quality Management
Future Office Management and Secretarial Work with Total Quality Management
$3500.00
Day One: Introduction to Office Management and Future Secretarial Work
Objectives:
Understanding the concept of office management and secretarial work.
The importance of secretarial work in modern institutions.
How will the role of secretarial work evolve in the future?
Content:
Definition of office management and secretarial work.
The evolution of the secretary's role in the workplace.
The role of the secretary in digital transformation.
Learning method:
Theoretical lecture.
Group discussions.
Practical applications for sharing.
Day Two: Principles of Total Quality Management in Office Administration
Objectives:
Understanding the concept of total quality and its importance in office management.
Applying quality standards to secretarial tasks.
Content:
What is total quality?
Applications of Total Quality Management in Secretarial Work.
Performance evaluation and improvement tools.
Learning method:
Workshops.
Simulation of practical cases.
Analysis of successful case studies.
Day Three: Modern Technologies and Office Management Tools
Objectives:
Familiarization with modern office management tools and techniques.
Learn to use software and applications to manage offices efficiently.
Content:
Time and task management programs.
Electronic communication technologies.
Document management systems.
Learning Method:
Practical training on technical tools.
Workshops for applying tools in the work environment.
Day Four: Future Secretarial Skills
Objectives:
Developing secretarial skills such as organization, communication, and meeting management.
Improving the secretary's skills in the modern workplace.
Content:
Effective organizational skills.
Effective communication skills.
Managing meetings using technological tools.
Learning Method:
Practical training on secretarial skills.
Simulation of secretarial roles in advanced work environments.
Day Five: Evaluation and Continuous Improvement in Office Management
Objectives:
Identifying continuous assessment methods and performance improvement.
Preparing sustainable development plans for office management.
Content:
How to evaluate performance in office management.
How to apply continuous improvement methods.
Preparing a development and improvement plan.
Learning Method:
Interactive workshops.
Case studies to improve performance.
Preparing a personal plan for professional development.
The target audience of the course:
Secretaries and office managers: Those who wish to improve their office management skills using modern technologies.
Administrative support staff: Those who seek to develop their work in digital and advanced work environments.
Companies and institutions: That seek to improve the quality of performance in the secretarial and administrative departments.
Learning method:
Theory + Practice: A mix of theoretical lectures and practical workshops.
Interactive: Interactive activities and practical cases for participation.
Technology: Using modern tools and techniques in training.
