Total Quality Management in Business
Towards institutional excellence and achieving sustainable customer satisfaction
$5500.00
🏷 Course Title:
Total Quality Management in Business
Towards institutional excellence and achieving sustainable customer satisfaction
📖 Introduction:
Total Quality Management (TQM) has become one of the fundamental pillars for the success of modern institutions, as it contributes to improving overall performance, increasing efficiency, reducing waste, and enhancing customer satisfaction. This training course aims to equip participants with the knowledge and skills necessary to apply Total Quality Management concepts and tools in the business environment, in line with global best practices.
🎯 Objectives:
By the end of the course, participants will be able to:
Understanding the concept of Total Quality Management and its importance in the business environment.
Analysis of the factors affecting the success of Total Quality Management implementation.
Applying quality tools and techniques such as: cause-and-effect diagram, flow chart, and statistical control.
Recognizing institutional excellence standards such as EFQM and ISO.
Building an organizational culture that supports the principles of quality and continuous improvement.
👥 Target audience:
Executives and department managers.
Quality and institutional excellence employees.
Officials of institutional planning and development.
All employees wishing to develop their skills in improving performance and quality.
🧠 Learning and training method:
Interactive presentations.
Group discussions and practical cases.
Field exercises and applications.
Management games that simulate the work environment.
Daily assessments for learning and enhancing understanding.
🗓 Training schedule – 5 days:
Day One: Introduction to Total Quality Management
Definition of quality and total quality management.
The origin and development of the concept of quality.
TQM principles (customer focus, leadership, continuous improvement...).
Organizational culture and its role in supporting quality.
Day Two: Basic Quality Tools and Techniques
The seven quality tools (Pareto, Fishbone, Flowchart...).
Measurement and statistical analysis of quality.
Root cause analysis.
Practical application using real cases.
Day Three: Quality Systems and Standards
The concept of standardization and accreditation.
Overview of ISO 9001:2015.
Institutional excellence and the EFQM model.
Benchmarking.
Day Four: Implementing Total Quality in the Work Environment
Planning and implementing a quality project within the organization.
Engaging employees and forming improvement teams.
Resistance to change and overcoming implementation challenges.
Tools for measuring and improving customer satisfaction.
Day Five: Case Studies and Final Evaluation
Analysis and study of cases from successful institutions.
Presentations from participants on practical projects.
Open discussion and drawing lessons.
Evaluation test and certificate distribution.
