Total Quality Management in Business

5-Day Professional Training Course | TQM5001

KSA · GCC · Africa

Course Overview

This intensive 5-day training programme on Total Quality Management in Business equips professionals with the philosophy, frameworks, analytical tools, and cultural change strategies needed to embed quality as a permanent, organisation-wide commitment rather than a departmental function or compliance exercise. Total Quality Management is not a programme — it is a transformation. From Deming's fourteen points and Juran's quality trilogy to Six Sigma, Lean thinking, and the EFQM Excellence Model, this course traces the intellectual lineage of TQM while keeping every concept anchored in the practical realities of running businesses across Saudi Arabia, the GCC, and Africa. As Vision 2030 drives Saudi organisations toward world-class operational excellence, GCC governments pursue ISO certification and national quality awards at scale, and African businesses compete in increasingly demanding global markets, TQM has shifted from competitive advantage to survival imperative. Participants leave not only understanding TQM but capable of leading it — designing quality systems, facilitating improvement teams, measuring organisational excellence, and sustaining a culture where every person, process, and decision reflects an uncompromising commitment to quality.

Keywords: Total Quality Management Training Saudi Arabia | TQM Course GCC | Business Excellence Africa | ISO 9001 TQM Training Riyadh · Dubai · Nairobi · Cairo

Course Information

Target Audience

This course is designed for professionals responsible for quality, operational excellence, process improvement, and organisational performance across all sectors:

• Quality managers and TQM coordinators driving organisation-wide excellence

• Operations and process improvement managers seeking structured methodologies

• Senior managers and executives sponsoring quality transformation programmes

• ISO 9001 management representatives and internal auditors

• Business excellence officers in government and public sector organisations in KSA and GCC

• Continuous improvement and Lean Six Sigma practitioners deepening their TQM grounding

• Supply chain and procurement professionals embedding quality across vendor networks

• Manufacturing, healthcare, financial services, and infrastructure professionals across African growth markets

Learning Outcomes

Upon successful completion, participants will be able to:

• Apply the core principles, philosophies, and tools of Total Quality Management across any business context

• Design and implement an ISO 9001-compliant quality management system aligned to organisational strategy

• Lead process improvement initiatives using Six Sigma DMAIC, Lean, and statistical quality control tools

• Conduct quality audits, measure organisational excellence, and benchmark against regional and global standards

• Build a quality culture through leadership commitment, employee engagement, and systemic change management

• Position their organisation for national and international quality awards including the King Abdulaziz Quality Award, Dubai Quality Award, and EFQM Excellence recognition

Learning Methods

5-Day Programme Outline

Day 1 — The Philosophy & Evolution of Total Quality Management

1. What is Total Quality Management? Definitions, scope, and the shift from inspection to prevention to excellence

2. The quality pioneers: Deming's fourteen points, Juran's quality trilogy, Crosby's zero defects, and Ishikawa's contribution

3. The eight principles of TQM: customer focus, leadership, people engagement, process approach, improvement, evidence-based decisions, and relationship management

4. Quality management system foundations: ISO 9001:2015 structure, the Plan-Do-Check-Act cycle, and risk-based thinking

5. TQM in the regional context: King Abdulaziz Quality Award (KSA), Dubai Quality Award, Sheikh Khalifa Excellence Award, and African quality bodies

6. Workshop: Participants assess their organisation's current quality maturity against a structured TQM readiness framework

Day 2 — Process Management, Lean Thinking & Waste Elimination

1. Process thinking: defining, mapping, and owning business processes as the unit of quality improvement

2. Value stream mapping: identifying value-added vs. non-value-added activities across end-to-end processes

3. The eight wastes of Lean: overproduction, waiting, transport, over-processing, inventory, motion, defects, and unused talent

4. Lean tools in practice: 5S workplace organisation, Kaizen continuous improvement, Poka-Yoke error proofing, and visual management

5. Applying Lean in service, government, and knowledge-work environments across GCC and Africa

6. Workshop: Participants conduct a value stream mapping exercise on a process from their own organisation

Day 3 — Six Sigma, Statistical Quality Control & Problem-Solving Tools

1. Six Sigma philosophy and the DMAIC framework: Define, Measure, Analyse, Improve, and Control

2. The Seven Basic Quality Tools: check sheets, histograms, Pareto charts, cause-and-effect diagrams, scatter plots, control charts, and flow charts

3. Statistical process control (SPC): understanding variation, control limits, and process capability indices (Cp, Cpk)

4. Measurement systems analysis: ensuring your data is reliable before you act on it

5. Root cause analysis in depth: 5 Whys, fault tree analysis, and failure mode and effects analysis (FMEA)

6. Lab session: Participants apply DMAIC and the Seven Quality Tools to a real or simulated business problem

Day 4 — Customer Focus, Supplier Quality & Business Excellence Models

1. The customer at the centre of TQM: voice of the customer, customer satisfaction measurement, and complaint management

2. Service quality frameworks: SERVQUAL dimensions and managing quality in intangible service environments

3. Supplier quality management: supplier qualification, audit, performance measurement, and development

4. Business excellence frameworks: the EFQM Excellence Model, Malcolm Baldrige criteria, and their regional equivalents

5. Benchmarking for excellence: types of benchmarking, selecting partners, and applying findings to drive improvement

6. Workshop: Participants complete a self-assessment of their organisation using the EFQM or regional excellence model criteria

Day 5 — Quality Culture, Leadership Commitment & Sustaining TQM

1. Why TQM initiatives fail: the cultural, leadership, and systemic reasons quality transformations stall

2. Building a quality culture: leadership behaviours, employee empowerment, recognition systems, and quality circles

3. Change management for TQM: applying Kotter and ADKAR to quality transformation programmes

4. Quality performance measurement: quality KPIs, dashboards, management review, and continuous improvement cycles

5. The future of TQM: artificial intelligence, digital quality management systems, and Industry 4.0 in KSA and GCC smart manufacturing

6. Capstone: Participants present a structured DMAIC-based process improvement project for peer and facilitator review and commitment to implementation

Regional Relevance

This programme is directly contextualised for quality and business excellence professionals across KSA, GCC, and African markets. Content integrates Saudi Arabia's National Quality and Excellence System and the King Abdulaziz Quality Award framework, the UAE's Sheikh Khalifa Excellence Award and Dubai Quality Award criteria, Qatar's National Excellence Programme, and the quality management landscape across Africa's most dynamic economies including Nigeria, Kenya, South Africa, and Ghana — where ISO certification rates are rising rapidly, manufacturing quality demands are intensifying, and service sector excellence is becoming a primary differentiator in competitive markets.

Assessment & Certification

SEO Tags: Total quality management training Saudi Arabia · TQM course GCC · Business excellence training Riyadh · ISO 9001 training Dubai · Six Sigma TQM Africa · Quality management certification KSA · Lean TQM training UAE · Business excellence workshop Nairobi · EFQM assessment course Qatar · Continuous improvement GCC · TQM5001