Automotive Lubricants: Technology, Application & Customer Service
$5500.00
LUB-105 | Automotive Lubricants: Technology, Application & Customer Service
Category: Technology | Level: Foundation–Intermediate | Duration: 5 Days
Course Code | LUB-105 |
Duration | 5 Days |
Level | Foundation–Intermediate |
Category | Technology |
Target Audience | Automotive service advisors, fleet managers, automotive parts and lubricant retailers, and technical support staff. |
Course Overview
A complete technical and commercial program covering modern automotive lubricant technology for passenger cars, commercial vehicles, and motorcycles. Participants gain the knowledge to advise customers confidently, select correct products, and differentiate between lubricant tiers in a competitive market.
Learning Objectives
• Explain engine oil viscosity grades and their impact on engine performance
• Match lubricants to OEM requirements for passenger cars, diesel trucks, and EVs
• Advise customers on oil change intervals and flush services
• Understand the lubrication requirements of transmissions, differentials, and cooling systems
• Communicate the value of premium lubricants to end users
5-Day Course Agenda
Day | Title | Key Topics |
Day 1 | Modern Engine Oil Technology | Low-SAPS and LSPI-prevention oils; fuel economy lubricants; Euro VI diesel engine requirements; hybrid and EV lubricant needs; OEM approvals (BMW, VW, Mercedes, GM Dexos) |
Day 2 | Transmission & Drivetrain Lubricants | ATF types (DEXRON, Mercon, ZF LifeGuard, Aisin); CVT fluids; DCT fluids; manual gearbox and differential oils; transfer case lubricants |
Day 3 | Grease & Specialty Automotive Lubricants | Wheel bearing and chassis greases; brake fluid types (DOT 3/4/5.1); coolants (G11/G12/G13); power steering fluids; LHM hydraulic mineral oil |
Day 4 | Oil Analysis & Service Intervals | OLM (Oil Life Monitoring) systems; when to change vs. top-up; oil consumption diagnosis; used oil color and smell interpretation; flush service protocols |
Day 5 | Customer Advisory & Technical Selling | Communicating viscosity to non-technical customers; cross-selling strategies; handling objections; building brand loyalty; field demonstration techniques |
Training Methodology
Engaging technical presentations, product comparison exercises, customer role-play scenarios, used oil diagnosis sessions, and quizzes.
Certification
Certificate of Completion – Automotive Lubricants: Technology, Application & Customer Service (SCI Training and Consultation Center FZE)
