Basics of Interpersonal Skills: Building Positive Relationships
Developing Effective Communication, Empathy, and Collaboration for Personal and Professional Success
$5200.00
Course Title:
Basics of Interpersonal Skills: Building Positive Relationships
Subtitle:
Developing Effective Communication, Empathy, and Collaboration for Personal and Professional Success
Introduction:
Interpersonal skills are essential for navigating both professional and personal environments effectively. This course offers a structured approach to building, enhancing, and applying interpersonal skills for meaningful and productive relationships. Participants will explore core competencies such as emotional intelligence, listening, conflict resolution, and relationship management, with practical exercises and real-life scenarios.
Course Objectives:
By the end of this course, participants will be able to:
Understand the foundations of interpersonal communication.
Demonstrate active listening and empathy in daily interactions.
Manage conflicts constructively and diplomatically.
Build trust and rapport with colleagues and clients.
Enhance team collaboration and group dynamics.
Apply interpersonal skills in diverse social and cultural contexts.
Target Audience:
Team leaders and supervisors
Customer service professionals
Project managers and coordinators
HR and administrative staff
Any professional seeking to improve relationship-building and communication skills
Course Outline (5 Days):
Day 1: Introduction to Interpersonal Skills
Defining interpersonal skills
Importance in workplace and life
Key elements: verbal, non-verbal, emotional cues
Self-assessment of current skill levels
Day 2: Communication & Active Listening
Principles of effective communication
Barriers to communication
Active listening techniques
Feedback methods and assertiveness
Day 3: Emotional Intelligence & Empathy
Understanding emotional intelligence (EQ)
The role of self-awareness and self-regulation
Practicing empathy in conversations
Managing emotions under pressure
Day 4: Conflict Management & Constructive Dialogue
Types and sources of conflict
Conflict resolution styles
Tools for effective negotiation and mediation
Turning conflict into collaboration
Day 5: Building Trust & Long-Term Relationships
Trust and credibility in relationships
Positive reinforcement and appreciation
Cross-cultural communication basics
Action planning and personal development roadmap
Learning Methods:
Interactive lectures and discussions
Role-playing and scenario analysis
Group exercises and team-based challenges
Personal reflection and journaling
Video demonstrations and case studies
End-of-day quizzes and feedback sessions
End of Course Summary:
Participants will leave the course equipped with practical tools and strategies to enhance their interpersonal effectiveness. Through experiential learning, they will gain the confidence and competence to foster respectful, productive, and meaningful relationships at work and beyond. A personal development plan will be created to support ongoing growth in interpersonal skills.
