Modern Skills in Secretarial and Office Management to Achieve High Productivity

Course objectives:

1. Introducing participants to the latest technical and administrative skills that contribute to improving the performance of secretarial and office management.

2. Achieving a balance between communication and management skills to enhance personal and professional effectiveness.

3. Developing time management and self-management skills to achieve maximum productivity.

4. Teaching participants how to handle modern technology in office management, such as using specialized software.

5. Helping participants develop leadership and supervisory skills in the office work environment.

6. Providing effective tools and techniques to improve performance levels in secretarial work and facilitate the decision-making process.

Target audience of the course:

• The secretaries working in administrative offices.

• Office managers who seek to develop their skills in team management and increase productivity.

• New employees who wish to acquire modern secretarial and office management skills.

• Students and recent graduates who aspire to work in the field of secretarial and office management.

• Managers and department heads who need to develop organizational and office management skills.

Learning method:

1. Theoretical lectures: The basic concepts and modern techniques in the field of secretarial and office management will be presented.

2. Workshops: Applying concepts to practical cases and real problems from the work environment.

3. Group exercises: to exchange experiences and enhance cooperation among participants.

4. Discussion sessions: for exchanging ideas and sharing best practices.

5. Educational videos: to explain how to use modern software that supports office work.

6. Short tests: To measure the understanding of acquired concepts and skills.

Course topics:

Day One: Introduction to Modern Secretarial Work

• Definition of secretarial work and its importance in the modern workplace

• Contemporary challenges in office management and how to deal with them

• Effective organization and time management skills

Day Two: Communication and Interpersonal Skills

• Effective written and oral communication

• The art of writing correspondence and memos

• How to handle professional phone calls and emails

Day Three: Technology and Office Management Tools

• Modern technologies in secretarial work (programs and tools used)

• How to use office management software like Excel, PowerPoint, and Google Workspace

• Managing electronic files and documents in an organized and secure manner

Day Four: Leadership and Office Supervision Skills

• The role of the secretary in supporting senior management

• Meeting and event management techniques

• Managing teams and organizing office tasks

Day Five: Enhancing Personal and Professional Productivity

• Overcoming work stress and achieving a balance between personal and professional life

• Self-assessment and methods for continuous performance improvement

• The course concludes with the presentation of a participation certificate and a comprehensive evaluation.

The evaluation at the end of the course:

• A comprehensive exam covering all theoretical and practical aspects.

• Individual discussion to review acquired skills and areas for improvement.